Customer Management Operation Specialist a Roma con Enel

A tempo indeterminato Tempo Pieno



We are looking for a Customer management operation Specialist within the Global Customer Operation

Unit of Enel X.

Would you like to get involved in a flexible, innovative and curious context? Join the Enel X team!

What you will do:

  • Evaluating new requests for Business model enhancement/optimization providing valuable solution at Global level
  • Supporting the Global Business model adoption within the new countries providing local support in solving relevant gap due to local peculiarities
  • Supporting Backend processes (Caring, Billing, Credit, Collection, Field Services, Logistic) promoting synergies among all Business Product lines (Consumer, Corporate, Government) leveraging also Functional and Technical skills

Main Responsibilities:

  • Cooperating with Global Business lines on local need comprehension, deep diving on Local context and new requirements analysis
  • Evaluating the Business impact analysis of the requests (the analysis is performed by local teams), supporting the Global Business Priority decision
  • Addressing Business operation issues, detecting the root cause and cooperating with other relevant Units in defining possible solution
  • Defining the action plan needed to solve the issues detected
  • Supporting the Progress status monitoring for the task in scope
  • Disseminating the Global Business Model enhancements cross country and segment 

Who you are:

  • Minimum of 4 years’ relevant professional experience in business operation and project management
  • Master Degree in Engineering/Economics or equivalent experience
  • Experienced in Business operation at least in one of the following areas: Billing, Credit, Collection, Field Services, Caring,
  • Proficient in Microsoft Office (Word, Excel and PowerPoint),
  • Experienced in Salesforce, Zuora, Fujitsu Glovia functioning

What we search in you:

  • Strong communication skill
  • Ability to work in team 
  • Proactive approach
  • Problem solving attitude leveraging data driven approach
  • Availability to travel abroad as per needs


What we offer: A permanent contract in Rome

You can apply within: 14/04/2021

Who we are:

Enel X is part of the Enel Group and focus on offering a wide range of both non-commodity and digital solutions to residential customers, small/medium/large enterprises, as well as public administration. We from Enel X are responsible at Group level for: managing the portfolio of solutions, as well as growing the customer base both in existing and new countries; innovating and developing all solutions by managing the entire lifecycle; scouting new technologies and developing new business models and revenue streams. Innovation, trust, proactivity and responsibility are the lifeblood of our organization. We respect each other and celebrate our diversity. We encourage all applicants, regardless of their age, sex, color, gender identity or medical conditions. We are a people focused organization and if you become our colleague you will enjoy our flexible working, our benefits, our parental programs and all the programs dedicated to your health and safety.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

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